In today’s environment everything is fast nobody has enough time. In business, things need to run in order and fast way so this IVR system provides rapid communication methods and fast information access so customers do have not to wait.
Let’s understand what is IVR system.
An Interactive Voice Response (IVR) system is a telephony technology that allows callers to interact with an automated system using voice commands or keypad inputs to access information and route calls without the need for a human operator.
These are some top picks of IVR software in 2024:
- Nextiva – Best system overall
- Ringcentral– Most advanced
- Aircall– Best user interface
- KrispCall– Best for business
After looking at all the IVR software these are some best IVRs found with the most advanced systems that are good for business.
Why I chose these IVRs
Nextiva
Nextiva is chosen as the best overall IVR system for its comprehensive features, reliability, and excellent customer support, making it suitable for businesses of all sizes.
Features
- Advanced call routing
- Integrated CRM
- Analytics and Reporting
- Multi-level IVR menus
- Voicemail-to-email
- Call recording
Pricing
- Essential Plan: $23.95/user/month
- Professional Plan: $27.95/user/month
- Enterprise Plan: $37.95/user/month
Nextiva offers a robust and versatile IVR solution that can meet the needs of various businesses. Its blend of advanced features and user-friendly interface makes it an excellent choice for enhancing customer interactions and streamlining communication processes.
RingCentral
RingCentral is selected for its advanced technology, offering sophisticated features like AI-driven analytics and natural language processing, ideal for large enterprises.
Features:
- AI-driven analytics
- Natural language processing
- Advanced call routing
- Multi-channel support (voice, video, messaging)
- Integration with popular tools (Salesforce, Slack, etc.)
- Customizable IVR menus
Pricing:
- Essentials Plan: $19.99/user/month
- Standard Plan: $27.99/user/month
- Premium Plan: $34.99/user/month
- Ultimate Plan: $49.99/user/month
RingCentral stands out with its cutting-edge technology and extensive customization options, making it perfect for large enterprises seeking high-tech IVR functionalities. Its advanced features ensure efficient and effective customer service management.
Aircall
Aircall is chosen for its intuitive and visually appealing user interface, making it easy to set up and integrate with popular business tools, perfect for small to medium-sized businesses.
Features:
- Intuitive user interface
- Easy integration with CRM and helpdesk software
- Advanced call routing
- Call tagging and commenting
- Real-time call monitoring
- Voicemail transcriptions
Pricing:
- Essentials Plan: $30/user/month
- Professional Plan: $50/user/month
- Custom pricing for Enterprise Plan
Aircall’s user-friendly interface and seamless integration capabilities make it an ideal choice for businesses that prioritize ease of use and quick setup. Its features are designed to enhance productivity and improve customer service efficiency.
Short Intro: KrispCall is selected for its business-centric features, reliability, and competitive pricing, making it a cost-effective solution for businesses looking for advanced call management.
Features:
- Advanced call management
- CRM integration
- Call recording and analytics
- Customizable IVR menus
- Call forwarding and transferring
- Voicemail-to-email
Pricing:
- Basic Plan: $15/user/month
- Standard Plan: $25/user/month
- Pro Plan: $40/user/month
KrispCall offers a cost-effective and reliable IVR solution tailored to business needs. Its advanced call management features and competitive pricing make it a valuable choice for businesses seeking efficient and effective communication solutions.
